FAQs

  1. How can I order from your shop?
     You can easily order by adding items to your shopping cart and then proceeding to checkout. Here you can enter your delivery address and payment method.

  2. Which payment methods do you accept?
    We accept a variety of payment methods, including credit card (VISA, Mastercard, AMEX), PayPal, Klarna and bank transfer.

  3. How long does shipping take?
    Delivery time depends on your location. Shipping within Germany typically takes 6-12 business days.

  4. How much are the shipping costs?
    Shipping costs are absolutely free today only.

  5. What if I am not satisfied with my order?
    We want you to be completely satisfied with your order. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange.

  6. Can I cancel my order?
    Yes, you can cancel your order at any time before it ships. Please contact us as soon as possible if you wish to cancel your order.

  7. What if an item is missing or damaged?
    If an item is missing or damaged, please contact us within 48 hours of receiving your order. We will do our best to resolve the issue as quickly as possible.

  8. How can I track my order?
    We will send your tracking information via email once your order has been shipped. You will typically receive the tracking number one day after we ship your order. You can also track your package on our 'Track Your Order' page in the main menu at the top of the page.