Privacy Policy

We respect your privacy. We fully comply with the Dutch Data Protection Act (Personal Data Protection Act) and the Dutch Telecommunications Act (Telecommunicatiewet). This privacy policy explains what types of personal data we collect and how we store, protect, and use your personal data. You can also read about the purposes for which we use your personal data and with whom your data is shared.



What does this privacy policy cover?

This Privacy Policy applies to your use of the "Website" www.lumovia.de and the mobile application "Apps" offered under the same name, as well as to all products and services we offer to you through our Websites and/or Apps.



Personal Data

In this Privacy Policy, your "personal data" means information or pieces of information that could enable you to be identified as an individual.



Your consent

We will not collect, use, or share your personal information without your prior consent. Therefore, we ask you to agree to this Privacy Policy before using our websites or apps.



What personal data do we process?

Your personal information may be collected in a variety of ways, such as when you visit our websites, register on our websites, place an order, subscribe to our newsletter, fill out a form, contact us or use our services.

We also process your IP address, transaction history, payment details, browser language and, if you have given us permission, your geolocation.



In addition, we may also process non-personal data when you interact with our websites. This data may include your browser name, the type of computer you use, and technical information about your means of connection to our websites (such as the operating system and the Internet service providers you utilize).



How do we use your personal information?

We use and process the personal data you have provided to us for the purposes described below.

♣ We use your email address to send you information and updates about your order. We may also send you information about topics that may be of interest to you. You can unsubscribe from these services at any time.

♣ We use data about your browser language, your IP address and geolocation to address you in a language you speak and to show you content related to the country in which you reside.

♣ In the event of fraud, we will share your personal information with the victim so they can file a police report. We will not share more information than is necessary to file a report, and we will notify you in advance if we will share your information for this purpose.



Who do we share your personal information with?

Lumovia does not sell, trade, or rent personal information to third parties.


Third-party service providers

In order to provide our services, there is data that we need to share with third-party service providers.

For payments made through our websites, we use third-party services, such as payment gateways and other payment processors. These third parties are contractually obligated not to use this data for any purpose other than processing the payment.



General aggregated (non-personal) data

We may share generic aggregated data with our business partners, trusted affiliates, and advertisers. In such cases, the data will be fully anonymized.



How do we protect your personal data?

We protect your personal information from unauthorized or unlawful access, alteration, disclosure, use, or destruction. We encrypt our services with SSL, data is accessible only with a secret password and digital signatures, and our employees have access to your information only on a need-to-know basis. We use appropriate data collection, storage, and processing procedures.



Cookies

We may use cookies to enhance your experience when using our websites. A cookie is a small text file containing a string of characters that can be placed on your device when you visit a website. This text file uniquely identifies your browser or device. When you return to our websites, the cookie allows our websites to recognize your browser or device. You can change your cookie settings in your browser if you do not want cookies sent to your device. Please note that some features or services of our websites may not function properly without cookies.



We use the following types of cookies on our websites:

Technical cookies: These are cookies that are essential for the operation of our websites; they enable you to move around our websites and use our features.



Analytical/statistical cookies: We use these cookies to track visitor statistics. We use these statistics to continuously improve the websites and mailings, so we can provide you with more relevant content. These cookies also allow us to recognize and count the number of visitors and see how visitors navigate when using our websites. This helps us improve user navigation and ensure that users can more easily find what they need.

Tracking cookies: These cookies monitor your behavior on our website and help us to better optimize our website.

SMS

We use an SMS platform, which is subject to the following terms and conditions. By agreeing to our SMS marketing and notifications, you accept these terms and conditions.
By entering your phone number, you consent to sending you text messages (related to your order, e.g., notifications about items left in your shopping cart) and SMS offers. You acknowledge that consent is not a prerequisite for purchase.
Your phone number, name, and order information will be shared with the SMS platform SMSBump Inc. This is a European company based in Sofia, Bulgaria (EU). This data will be used to send you targeted marketing messages and notifications. In order for the SMS to be sent, your phone number will be shared with a network operator.
If you no longer wish to receive marketing messages and text notifications from us, simply reply "STOP" to any text message or click the unsubscribe link provided in each message. You acknowledge and agree that other methods of opting out, such as using different words or making different requests, cannot be processed and are not considered a legitimate form of opting out. Text and data charges may apply.
If you have any questions, you can simply text "HELP" to the number that sent the message. You can also contact us for additional information. Please follow the steps outlined if you wish to unsubscribe.